Returns & Exchanges

At ALPAKA, we stand by the quality of our gear and offer a 21-day window for returns or exchanges on all items in original condition. Whether it's a fit issue or a change of heart, we are committed to ensuring you find the perfect carry solution.

Return Process

• 1.
  Initiate the Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags, accessories, and protective bags are included to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the nearest authorized carrier location.

• 4.
  Quality Check & Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship out your new exchange item within 3-5 business days.